Returns and exchanges for online purchases
Before you return a Dhokrahandicrafts.com product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in rural Odisha, resulting in each product being unique and slightly different from each other. There will be a slight variation in shape, weight and colour in comparison to the product images shown on the website. Let's not think of an irregular pattern as a defect. In spite of these variables, at Dhokrahandicrafts.com we stand behind the quality of our products and we will replace the product free of cost if you are not satisfied with your purchase for any reason. Please read below our return & exchange policies before you return any item. You will also need to enclose the return form with the items you wish to return. This form can be downloaded by clicking on the link below: Return PolicyOur shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase please follow the instructions below: • Returns, if any, need to be made within 30 days of receiving the goods. • Dhokrahandicrafts.com will replace the returned items free of cost or issue a refund for the cost of the goods to the credit/debit card used for online shopping. • Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address indicated below. Please ship to the following address:
Dhokrahandicrafts.com Exchange PolicyOur shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase please follow the instructions below: • If you would like to request an exchange please write to us info@sanketcommunications.in. • Items which are to be exchanged need to be sent to the addresses given below within 30 days of receiving the goods. •Dhokrahandicrafts.com will replace the items free of cost or issue a full refund if we have sent you a wrong item. Shipping charges for the replacement will not be billed to the customer.
Dhokrahandicrafts.com Claiming RefundsFor Credit Card/Debit Card/Netbanking or CCAvenue Transactions:
As the charge to your credit card / account would have already been done online at the time you made the purchase and authorized the payment we will provide a refund to your account via the CCAvenue Payment Gateway, if applicable as per the situations given below. Refunds will be done in the following cases:• Genuine quality issues. • Packages lost in transit. • In case Dhokrahandicrafts.com discovers any mispricing in its online catalogue and the price charged to you is higher than the actual price. • In case Dhokrahandicrafts.com discovers that a wrong item has been shipped to you. • In case the customer is not happy with the purchase and has returned the item/items to the address mentioned above. In such cases the filled return form should be included in the return shipment. No refunds will be given in the following cases:• In case of minor design and colour variations. • Incorrect or outdated delivery address. • Incorrect address format including any form of a PO Box address. • After 3 failed delivery attempts by the courier. • Package refused by recipient. • Products returned in a used or damaged condition. Note: Refunds will only be made after we have received the returned shipment except if the package has been lost in transit.
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