Privacy Policy

At Dhokrahandicrafts.com, we value your concerns about online privacy & security while browsing and shopping at our website. We make every effort to guarantee that the information you provide will not be misused. If for some reason the following privacy and security policy does not answer your questions, please contact us. We value your feedback and look forward to improving our services to better meet your needs.

When and what information does Dhokrahandicrafts.com collect?

Dhokrahandicrafts.com collects basic information required to service your requests, including your name, mailing address, email and phone number. This information is gathered when you purchase any product. Your card information is requested only when you place an order and is submitted via the highest level of encryption to ensure the greatest amount of safety and security.

When you browse our website, we also use “cookies” or bits of tracking data to gather information about your preferences. This includes your internet service provider’s address and your clicks and activity on our website. We do not trace this information to individual customers and will never use cookies to save confidential information such as passwords or credit/debit card information.

Why do we collect this information?

The primary reason we gather information is for order processing, shipping and customer service. For example, we may contact you to provide an update on your order, information regarding the shipping status or to clarify questions related to your order. We also use this information to improve our products, services, website content and navigation.

What steps does Dhokrahandicrafts.com take to ensure security when shopping online?

All of the customer data we collect is protected against unauthorized access. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we have employed reasonable and current Internet security methods and technologies.

When you make a purchase online, the information is sent to your card issuer's bank over a secure, proprietary connection. When the authorization process is complete - this takes around five seconds - you receive an approval or decline response in your browser, and we are informed appropriately to initiate the shipping process.

Does Dhokrahandicrafts.com share my information with other companies?

Dhokrahandicrafts.com respects that you do not want your personal information shared with other companies. Therefore, the information which you provide will only be used for your intended purpose and to complete your online purchase. Dhokrahandicrafts.comdoes not share, rent or sell your information with any other company.

Links to other sites

At times, Dhokrahandicrafts.com may provide links to other company websites which we believe may be of interest to you. Dhokrahandicrafts.com is not responsible for the content or services on these sites, and if you choose to explore these links we suggest you review their privacy policies.

How do I update my account information?

It is quick and easy to update your account information. Simply log in at My Account and proceed to 'Account Information'. Please note that we do not store your credit/debit card information in your personal profile.